Warrenty: Each piece Includes free life time repair, labor and stringing supplies. Excludes stones and findings because of the uniqueness of each. If returned for repair, and the stones or findings are missing or damaged, I will if possible try to match or substitute. Replacement costs will be at buyers expense. Before repairing I will send an estimate for buyer to review and agree upon. Shipping: Orders of $35.00 or more ship free. Ships Priority Mail When your order arrives, please inspect the package for any damage that may have occurred during shipment or the order is incorrect. Please contact me immediately, Monday – Friday: 8:00am to 4pm PST and return within 10 days. Buyers are responsible for return shipping costs. If the item is not returned in its original condition the buyer is responsible for any loss in value. Exchanges & Returns I hope you are satisfied with every purchase you make. If you are not pleased with your purchase, please contact us directly. Refunds or exchanges may be issued within 30 days of purchase, but will be evaluated on a case by case basis. Without a receipt and after 30 days all sales are considered final. Prior to returning items, please contact me via email to pre-authorize the return. Once, approved, on the packing slip you received please include the following information with your return: whether you're returning or exchanging, the reason for the return/exchange. Please provide the order number along with your email address and phone number for fastest service. To assure prompt resolution, please retain the shipping box, packing materials and the damaged items for inspection by the carrier. If we've agreed upon a return or exchange: Your return will be processed upon its arrival and all exchanges will be shipped via USPS or UPS ground with shipping costs being the responsibility of the receiver. Processing and transit time for the exchange can vary depending on available inventory. Business days are Monday - Friday, excluding U.S. Federal holidays.
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